Refunds / Cancellations

Due to mandatory administration, VicRoads and online fees, there are NO refunds to be issued under any circumstances, as once you book (and pay) for a given service, you would have reserved a spot into the program. 

As per VicRoads regulations, courses have limited minimum and maximum places. Thus, once you book and pay, we are liable to pay non-refundable fees on your behalf for various administration issues and to different bodies.

If you can’t make it to any session, for whatever reason, this will result in your having to rebook into another program and pay the corresponding fees. This is for the same reasons given above.

We cannot guarantee that online listed courses will eventually run as this would depend on level of participation. We require a minimum of 3 participants per course to cover our costs for the same reasons given above. 

We will always try hard not to cancel any service, however, if we must cancel a given course, we will provide you with a minimum 48 hours notice and the opportunity to be placed into another program (as convenient to you as is possible) at no charge. 

Please note that once a session of a given program has started, then session 2 must go ahead regardless of level of participation.

Finally, please note that we are approved VicRoads providers of BCP services. As such, our conditions of approval mandates that we abide by all VicRoads requirements and standards of operation. 

Thank you for your understanding.

Dr Robert Kaldawi
Director
05.com.au